'Five ideas that will transform intranets' (aka 'Intranet Idol') was a high spot at Intranets 2012. In a misguided moment, I decided to sing my contribution. Here are lyrics, which, at the time, went right out my head—which was better...
Blog: Content writing and content strategy insights
Intranet obesity: content diet or content stomach stapling?
Intranet content review, cull and control requires drastic solutions. When intranets are piggy eaters, their health problems can only get worse. The eternal problem of intranet obesity is now under discussion on the contentstrategy Google Group. Here's the question, from...
Writing tip: How to punctuate do's and don'ts? Life is short.
How to punctuate 'do's and don'ts'? The experts disagree, so choose a rule and stick to it. Debate is pointless, and life is short. A member of the TWIN (Technical Writers of India) group asked recently: Just a quick one,...
Writing tip: Use a template in Word to improve accessibility
Always use an appropriate template for documents that you write at work. If they're good templates and you use them well, you are more than half-way to achieving an accessible document. It's easy to pooh-pooh MS Word as a tool....
WCAG 2.0 undermined by 3 generations of digital illiteracy
Will the problems of digital illiteracy shrink as new generations of staff move through the workforce? I was asked this question yet again this morning at my daughter's baby shower. (Clearly, there's no escape!) No, the problems won't shrink, because...